WhatsApp product advisor for wholesale & retail
The channel your customers already use — now answered by AI
UnifiedReplyAI answers WhatsApp inquiries about your product catalog automatically, around the clock, directly via Meta's official WhatsApp Cloud API. No chatbot builder, no third-party middleman — your catalog, your number, your data.
No extra chatbot layer — connected directly to Meta
Official WhatsApp Cloud API
Direct connection via Meta, no sandbox detour through third parties like Chatwoot or Twilio.
Your own product catalog
Import via Excel spreadsheet, with variants, prices, and images — the AI answers based exclusively on your real data.
Daily automatic backup
Every write operation to your catalog, FAQ, or knowledge documents is backed up first — even when accessed through your own AI agent.
Tenant isolation
Each customer works in its own environment, isolated by database policy — no shared data between tenants.
A look at the dashboard
Conversations, catalog, knowledge, leads, and inbox — all in one place.
AI conversation in WhatsApp
Catalog management
FAQ & knowledge sources
Lead pipeline
Inbox with handoff to humans
Everything a WhatsApp product advisor needs
From first import to handoff to a human.
AI product advisor
Answers questions about availability, price, and variants from your catalog, in natural language, directly in WhatsApp.
Catalog management
Maintain products, variants, colors, and images via Excel import — with a log of every import and image approval per item.
FAQ & knowledge documents
Store frequently asked questions and documents that the AI can reference.
Lead pipeline
Inquiries showing purchase intent automatically land as leads in the dashboard, including history and status.
Inbox with handoff to humans
Every conversation is visible in the inbox — when needed, a team member takes over seamlessly.
Agent access via MCP
Your company's own AI agents can maintain catalog, FAQ, and knowledge documents directly via Model Context Protocol.
Bilingual dashboard
German and English, complete, for all roles — from team member to administrator.
Roles & permissions
From viewer to owner — each role sees exactly what it needs.
How your catalog gets on WhatsApp
- 01
Load catalog & knowledge
Import products via Excel, store FAQ and documents — or load them directly via your own AI agent through MCP access.
- 02
Connect your WhatsApp number
Link your number to the WhatsApp Cloud API via Meta's setup flow.
- 03
AI answers automatically
Product inquiries are answered instantly — if the AI detects purchase intent or uncertainty, a lead is created.
- 04
Handoff to your team
Every conversation stays visible in the inbox; a team member can take over personally at any time.
One channel live, more on the way
UnifiedReplyAI is built from the ground up as a multi-channel platform. Currently in production:
Coming soon:
Security & compliance
Tenant isolation via database policy
Each tenant is isolated from all others through row-level security at the database level, not just application logic.
Operated from Germany
Operator is ivato GmbH, headquartered in Germany.
Daily backups
Automatic, versioned backups before every write operation to your data.
Role-based access
Four graduated roles in the tenant dashboard, clearly separated from cross-tenant platform administration.
For businesses with a real product catalog
Wholesale & B2B sales
Large product ranges, repeat orders, many questions about availability and variants.
Retail
Customer inquiries about products, prices, and availability, without a team member having to answer each message individually.
Trades & equipment
Clarify material availability and variants quickly, before an order even begins.
Frequently asked questions
Request access
UnifiedReplyAI is currently a closed product. Describe your business briefly — we'll get back to you within one business day.